Introduction
This Privacy Policy explains how ACHI collects, uses and protects personal information. ACHI is developed and operated by Dormot Technologies Ltd.
By using our platform, you agree to the collection and use of information as described in this policy. We are committed to protecting your privacy and handling your data responsibly.
Information We Collect
We may collect the following types of information when you use ACHI:
- Name and contact information including email address
- Organisation name and details
- User account information and credentials
- Documents uploaded to the platform
- Workflow configurations and approval data
- AI conversation history
- Usage analytics and feature interaction data
- Device and browser information
How We Use Information
We use the information we collect to:
- Provide and operate the ACHI platform
- Improve our services and develop new features
- Deliver AI functionality including workflow building and document generation
- Respond to enquiries and provide customer support
- Maintain platform security and prevent fraud
- Comply with legal obligations
AI Processing
Certain features within ACHI use artificial intelligence to assist users with creating workflows, generating documents and answering operational questions.
AI interactions may be used in aggregate and anonymised form to improve model performance and platform quality. No individual customer data is shared with third-party AI providers beyond what is necessary to fulfil the requested operation.
Security
We use industry-standard security measures to protect customer information, including:
- Encryption in transit and at rest
- Secure authentication and session management
- Role-based access controls
- Regular security reviews and monitoring
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage users to maintain strong, unique passwords and to report any suspected security issues to hello@achiai.com immediately.
Data Sharing
We only share information where necessary to provide our services. This may include:
- Trusted cloud infrastructure providers who host the platform
- AI service providers required to fulfil specific user-initiated requests
- Legal authorities when required by applicable law
We do not sell, rent or trade personal data to any third party for marketing purposes.
Your Rights
Users may exercise the following rights under applicable data protection laws including the UK GDPR:
- Right to access your personal data
- Right to correct inaccurate information
- Right to request deletion of your data
- Right to restrict or object to processing
- Right to data portability
To exercise any of these rights, please contact us at the address below. We will respond within 30 days of receiving your request.
Contact
If you have any questions regarding this Privacy Policy or how we handle your data: